Returns Policy

We do not offer returns/refunds. Due to the perishable nature of our products, we cannot offer refunds and exchanges once order has been received, unless the return is a result of our error (e.g. incorrect order).

Order Cancellations & Modification

We can offer a refund if you need to cancel your order no later than 2 business days from the date of pick up or delivery for orders less than $100, 7 days for orders over $100. A fee of $10 will be taken out of the refund amount due to fees applied for refund process.

The time it takes us to process your return may take up to 1-2 business days, and the time it takes your bank to process our refund request (5 to 10 business days).

Request for cancellations must be communicated via email.

We reserve the right to decline an order cancellation or modification if we are not able to complete the request before the product has already been shipped. Please ensure your order is correct before placing it, ensuring all details in the delivery address are correct. If an order has already been fulfilled, we cannot modify the order or shipping address.

Storage Care

- Store cakes in the refrigerator at 2–4°C

- For the best texture and flavour, enjoy pudding & cakes within 2 days.

- Do not leave at room temperature for extended periods.

Transport Care

- Transport in a cool, stable environment (cooler bag recommended for longer travel)

- Avoid heat, direct sunlight, and extended travel times